A customer addressed to our company for an assistance in finding the hospital which provides services on oncological diagnostics and treatment for foreign patients. Our team conducted a thorough analysis of the hospitals and clinics within public and private sectors of Turkey which can accept our customer and meet their needs in a timely and efficient manner.
- CLIENT
- SKILLS
Nataliya Sokolova
Accountant, Ukraine
STARTINFORUM provided comprehensive assistance to Nataliya Sokolova, an accountant from Ukraine, who needed to find a hospital in Turkey for oncological diagnostics and treatment. The service was designed to be a complete end-to-end solution, from initial analysis to on-site accompaniment.
1. Analysis of the Customer’s Case and Listing Needs
The first step was a detailed analysis of Nataliya’s specific medical case. Our team gathered all relevant information, including her diagnosis, medical history, and any specific requirements she had for her treatment. This enabled us to create a precise list of her needs, which included the type of oncological treatment required, her budget, preferred location in Turkey, and any logistical or language support she would need.
2. Analysis of Hospitals and Clinics in Turkey
We then performed an extensive analysis of the Turkish healthcare system, focusing on both public and private hospitals and clinics that specialize in oncology. This involved researching their accreditations, success rates for specific treatments, available technologies, and the qualifications of their medical staff. We also evaluated their experience with international patients, including their ability to handle communication and documentation in multiple languages.
3. Shortlisting Medical Institutions
Based on our analysis and Nataliya’s specific requirements, we created a shortlist of medical institutions that were the best fit for her case. This process involved filtering out hospitals that did not meet her needs in terms of treatment type, pricing, or international patient services. This step was crucial in presenting her with a manageable and highly relevant set of options.
4. Presenting Offers and Scenarios
We presented Nataliya with a detailed report outlining the shortlisted hospitals. For each option, we provided a clear breakdown of the proposed treatment scenarios, estimated pricing, and logistical information. This included details on travel, accommodation, and the administrative process for foreign patients. We walked her through the pros and cons of each scenario, empowering her to make an informed decision.
5. Accompanying the Customer for the Full Medical Cycle
The final and most crucial part of our service was providing in-person support. Once Nataliya made her decision, a STARTINFORUM team member accompanied her throughout her entire medical journey in Turkey. This included meeting her upon arrival, assisting with hospital admissions, providing translation during consultations and treatment, and handling any logistical issues that arose. This hands-on approach ensured that she felt supported and cared for, allowing her to focus entirely on her treatment and recovery.
- OUR CUSTOMER'S TESTIMONIAL
Thanks to the assistance of the STARTINFORUM’s team I came to Istanbul, visited the doctor, did all required diagnostics and bought the medicine I needed within one day! My expenses for the trip, consultations and buying medicine were much more lower than I expected. Thanks to the company’s very efficient guidelines and assistance during my trip, all medical visits and communications I completed everything very quickly and economically. Now I can continue my treatment from my home.
